HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order number so we can try to make a correction to your package before it departs. There’s no guarantee we can make it, especially once it leaves our warehouse, but we’ll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1–3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally busy, processing times may go up to 3 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders Sunday–Thursday (excluding public holidays in the UAE and Saudi Arabia). After placing your order, your package should be shipped out within 1–2 business days, and you will receive an email with the tracking number soon after.
For UAE and Saudi Arabia customers, packages are delivered within 3–7 business days from the date of shipment. For other countries in the Middle East, delivery may take 5–14 days, depending on your location and courier services.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order, you may receive separate packages that may possibly arrive 1–2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out. If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items.
ADDRESS CHANGES:
Our warehouse staff is very quick, so if you notice an error, please email us ASAP with your name and order number so we can try to catch your package before it departs. There’s no guarantee we can change it, especially once it leaves our warehouse, but we’ll do everything we can!
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally, including to UAE, Saudi Arabia, and other Middle Eastern countries. You will receive your shipment within 5–14 business days after the order is shipped. All orders are shipped out within 1–2 business days.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
We apologize that your shipment didn’t arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems may not update the location of the package in our carriers' systems. International shipping usually takes between 5–14 business days, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic (within UAE or Saudi Arabia) and the tracking number doesn’t work, please let us know so we can make sure your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All delivery issues become the responsibility of your local courier once it has been shipped from our warehouse or suppliers. For UAE customers, please contact Emirates Post, and for Saudi Arabia customers, please contact Saudi Post or your local courier service to locate your package.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or damaged, please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order, so make sure to contact us within that time frame. To get in touch with us for assistance, please either use the Contact Us tab or email us at support@myhaus.com.